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Commercial and residential air conditioning, done by measurement.

The commercial side leads and is set out first. The residential side follows it, in full. Then the kinds of work that run through both.

Commercial

Offices, retail, clinics, restaurants and warehousing.

Commercial buildings in the Valley share one problem more than any other: they are kept cold and still feel damp. The cause is usually the equipment, sometimes the ventilation, occasionally the building itself — and the fix depends entirely on which.

What we cover

  • Packaged rooftop units — service, repair, economisers, curb adapters, and replacement with the crane day planned in advance.
  • Split systems per tenancy — the usual arrangement in strip retail and office parks along the 281 and University Drive.
  • Clinics and medical suites — where comfort, ventilation and moisture control all matter at once, and the waiting room cannot be closed for a day.
  • Restaurants — kitchen exhaust, make-up air, and a dining room that should not feel like the kitchen next to it.
  • Warehousing and stock rooms — where cardboard, paper, fabric and some products care about humidity even when the people do not.
  • Planned maintenance — a schedule per unit and a written record per visit, kept with the building.
Office suite ceiling with a supply diffuser and a water-stained ceiling tile beside it
A stained tile next to a supply diffuser — one of the most common signs we are called about.

Working around the business

Early starts, evenings and weekends where the space must stay open. Roof access, keys, alarm codes and escorts arranged before the van is loaded. When a unit has to be replaced, the crane day is planned and the tenancy told in advance, not on the morning.

Paperwork that survives a handover

Every unit on the site listed with its location, type, age, condition and history. Proposals written so they make sense to an owner who has never been on the roof. When the managing agent changes, the record stays with the building.

Residential

Houses, townhomes and small rentals.

The residential side is not an afterthought. A house has the same physics as an office — just a smaller building and a person living in it who notices every change.

Technician inspecting an indoor air handler and condensate drain in a home utility closet
An air handler closet — the drain and the coil tell you most of what the house is doing.

What we get called for

  • Cold but sticky, especially at night
  • Musty smell when the system starts
  • Not cooling, or cooling unevenly
  • Short-cycling — on, off, on again
  • Water around the indoor unit
  • A new, bigger system that feels worse
  • Heat pump not heating on the cold nights
  • A second opinion on a replacement quote

A home visit starts with drop cloths and shoe covers and ends with the readings written down. In between, we measure humidity as well as temperature — because in this climate a house that is only measured for temperature is only half diagnosed.

If the honest answer is that the cheapest fix is the right one — a drain cleared, a fan speed changed, a thermostat setting corrected — that is the answer you get.

Load surveys

The size comes from the building, not from the old label.

Before we specify any replacement — rooftop unit or house condenser — we calculate the load. That means the building's orientation and glazing, its insulation and air leakage, how many people use it and when, what equipment and lighting it holds, and how much outside air it takes in.

We also calculate the moisture side separately, because in the Valley the latent load — the water in the air — is a large share of what the equipment has to handle. A system chosen on temperature alone can be the right size for cooling and the wrong size for comfort.

The capacity of the unit being replaced is evidence, not an answer. It was often chosen the same way it is being chosen now: by matching the old one.

Measured
What the building isDimensions, glazing, orientation, insulation, obvious leakage, the duct system, and the equipment already there.
Asked
How it is usedHours, occupancy, what goes on inside, which rooms or suites complain and when.
Calculated
Sensible and latent loadHeat and moisture separately, so the equipment chosen can handle both.
Written
Options, with reasoningWhat we would specify and why, and what it would take for a smaller or cheaper option to work.
Repair

Find the cause before fitting the part.

A frozen coil is a symptom; the cause might be low airflow, a dirty filter, a failing blower, a refrigerant problem, or a system running a fan speed that was never set for this climate. Replacing the part that failed without finding out why is how the same call comes back next month.

So the diagnostic looks at the whole system. You get the findings, photographs of what is wrong, and a written price — and if the underlying cause is the expensive one, we tell you rather than sell you the cheap part twice.

Water where it should not be

An air conditioner in the Valley produces a great deal of water. When it ends up on a ceiling, a floor or a shelf of stock, the fault is usually a blocked drain, a failed pump, a missing trap or a pan that has rusted through. It is also, occasionally, a sign that the system is removing far less water than it should and it is condensing somewhere else. We find out which.

Technician testing a duct system for leakage with a fan and pressure gauge connected at a return grille
Testing the duct system — a leaking return in a humid attic brings the attic's moisture straight into the house.
Crane lifting a new packaged rooftop unit onto the roof of a single-storey retail building
A planned crane day on a retail roof — booked, notified and finished before opening.
Replacement

Right size, right airflow, then commissioned.

Replacement starts with the load survey. Then the equipment is chosen for both jobs — heat and moisture — and the airflow is set deliberately rather than left at whatever the factory shipped. On a lot of systems in this climate, the fan setting alone is the difference between a unit that dehumidifies and one that does not.

After installation, the system is commissioned: measured, adjusted and measured again, including humidity. You get the readings, the model and serial numbers, and the warranty registration. On a commercial site, the unit goes into the equipment register.

Permits are pulled where the work requires them.

Dehumidification & ventilation

When the air conditioner cannot do it alone.

Some buildings bring in more moisture than any sensibly sized air conditioner can remove — because of ventilation requirements, kitchen exhaust, a lot of people, or long mild periods when the cooling barely runs but the air is still wet.

Dedicated dehumidifiers

Whole-building or ducted units that remove moisture independently of cooling, so the space can be dry without being cold.

Controlled outside air

Ventilation that is brought in deliberately, filtered and conditioned, instead of leaking in wet through doors and gaps.

Make-up air

For kitchens and exhaust-heavy spaces, where every cubic foot pulled out has to be replaced by something — ideally not hot, wet air through the front door.

We only recommend these after measuring. Most buildings do not need them, and fitting one to hide an oversized air conditioner treats the symptom and pays for it twice.

Planned maintenance

Coils, drains and airflow — kept right.

In a humid climate, maintenance is as much about water as about refrigerant. A coil clogged with dust stops dehumidifying before it stops cooling. A drain that is half blocked works until the day it does not, and then it works on your ceiling.

A visit covers coils, filters, drains, traps, pans and pumps, electrical connections and current draw, refrigerant state, airflow and fan settings, controls — and humidity, measured and recorded, so this year can be compared with last.

For a house, that is typically a visit before the cooling season and a check before the few genuinely cold weeks. For a building, a schedule per unit based on how hard each one works.

Technician cleaning an outdoor condenser coil with a low-pressure water spray
Coil cleaning on a scheduled visit — a dirty coil stops drying the air before it stops cooling it.

Not sure which of these you need?

Tell us the building and the complaint. That is enough for us to say what is likely, what measuring it takes, and what happens next.

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